Customer Service

We're happy to announce that we ship internationally to Canada.

Canada

How do I return or exchange an item?

Click here to return an item. Please allow an additional 48 hours after your package has been delivered before submitting your return request. Returns cannot be submitted until 48 hours post-delivery.

J.Crew Factory gladly accepts returns or exchanges of merchandise purchased online within 30 business days of original purchase. Final sale items cannot be returned or exchanged. If for any reason you are not satisfied with your international online purchase click here to initiate a return. If you choose to return an item, our e-commerce partner, eShopWorld, will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for a return shipping fee of 15 USD and original shipping charges.

How do I place an order?

By Internet:

Shop at jcrewfactory.com. To ship items to Canada, simply look for the flag at the bottom left-hand corner of the site. Click on the link to the left of the flag and then follow the link to switch the country to Canada (click the Canadian flag).

By Phone:

We are unable to place an order via phone. All orders must be completed on jcrewfactory.com

How do I find my size?

All sizing is in U.S. sizes. Click here to see our size charts.

What are my payment options?

Available options will be presented at checkout. Orders are subject to verification and acceptance before shipping. Credit cards will be charged at time of order placement.

What are my shipping options?

We're excited to offer flat-rate shipping to our international destinations via eShopWorld supported carriers. For information on delivery times, please refer to the table below. Pricing will be provided at checkout.

Please note that delivery times go into effect the business day after you place an order.

What will the duties and taxes on my order be?

All duties will be included in the item price. Taxes will be calculated at checkout.

How can I get in touch with customer service?

For questions, please email us or call 434-385-5775 or toll free at 800-205-7960 (7am-6pm ET, seven days a week).

Price Adjustments

J.Crew gladly honors price adjustments on full-price merchandise within seven business days of the mail-order ship date when accompanied by the original retail receipt or mail-order packing slip. Please email us, including order number or name and address. Items not purchased at full price are ineligible for price adjustments.

Am I eligible for a J.Crew Credit Card?

We're sorry, but the J.Crew Credit Card is not available at this time to international customers.

Can I purchase a J.Crew Gift Card?

We're sorry, but the J.Crew Gift Card is not available at this time to international customers.