Terms and Conditions for the J.Crew Passport Membership Program
Last Updated: April 18, 2024
PLEASE READ THE FOLLOWING CAREFULLY BECAUSE IT REQUIRES YOU TO ARBITRATE CERTAIN DISPUTES AND CLAIMS AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US. NO CLASS OR REPRESENTATIVE ACTIONS OR ARBITRATIONS ARE ALLOWED UNDER THIS ARBITRATION PROVISION. IN ADDITION, ARBITRATION PRECLUDES YOU FROM SUING IN COURT OR HAVING A JURY TRIAL.
For information about how Company collects, uses, shares, and otherwise processes information about Members, please see our Privacy Policy. If you are a resident of California, see our Notice of Financial Incentives. For the most up-to-date terms, please visit https://www.jcrew.com/l/loyalty-terms-conditions.
MEMBERSHIP
The J.Crew Passport customer loyalty program (“the Program”) is offered by J.Crew Group, LLC. (“Company” or “Us”) to customers making purchases at J.Crew or J.Crew Factory (collectively “J.Crew Stores”) and their online sales channels (including J.Crew Stores websites and mobile applications, collectively “J.Crew Websites”). Company will extend certain perks and privileges as described in more detail below, and additional offers that may be extended from time to time. These terms and conditions (hereinafter “Terms and Conditions”) form the agreement (the “Agreement”) between you (“Member” or “you”) and Company with respect to the Program. When accessing the Program or the J.Crew Websites, you are also subject to the applicable J.Crew Website Terms of Use. To the extent there are conflicts between this Agreement and the Terms of Use, this Agreement will control.
These Terms and Conditions are separate and independent from the J.Crew Credit Card Account Agreement (the “Account Agreement”), which governs the use of the J.Crew Credit Card and J.Crew Mastercard (each, a “J.Crew Card”). In the event of any conflict between these Terms and Conditions and the Account Agreement, these Terms and Conditions will control in any matter relating to the Program.
MEMBERS’ ACCEPTANCE OF TERMS
By participating in the Program, Member agrees to the terms and conditions, rules, regulations, policies and procedures of the Program, including, without limitation, these Terms and Conditions and the provisions below dealing with mandatory arbitration of all disputes on an individual (i.e., non-class action) basis. Each Member is responsible for remaining knowledgeable about the Program Terms and Conditions. Company reserves the right to disqualify Members who have violated any of the Program Terms and Conditions.
COMPANY’S RIGHT TO CHANGE/CANCEL PROGRAM AND/OR TERMS
Company may, at its discretion, alter, limit or modify the Program structure or any other feature of the Program, including but not limited to the tiers, Rewards (defined below) or other benefits under the Program; how Points (defined below), Rewards or other benefits are earned, calculated or redeemed; or the expiration date of Points or Rewards. Company reserves the right to change or modify these Terms and Conditions or terminate the Program at any time, for any reason, without prior notice. Company will post any additional Program details and updates to Program (including these Terms and Conditions) here and then update the “Last Updated” date above. Company may also email you about any such changes. Your continued participation in the Program will confirm your acceptance of such changes.
MEMBERSHIP ELIGIBILITY
Program is open to U.S. residents at least 18 years of age within the United States, District of Columbia, and U.S. territories. It is free to join as a Member (no initial purchase is required to do so). Membership is limited to individuals only and is limited to one account per individual. Membership will not be available to corporations, businesses, charities, partnerships, enterprises or anyone other than an individual, unless written approval is received in advance from Company, in its discretion.
MEMBERSHIP ENROLLMENT
Individuals can enroll by creating an account in a J.Crew Store or at jcrew.com or jcrewfactory.com. Member must provide complete and accurate enrollment information. Participating in the Program will constitute agreement to these terms and conditions. Company reserves the right to refuse membership to any customer who does not follow the enrollment procedures. Company may choose to offer sign-up incentives and enrollment promotions from time to time. Member may advise Company of any changes to their personal account contact information, such as name, address, telephone number(s) and/or email address, by visiting My Details in the J.Crew Website and updating their Member account.
To apply for a J.Crew Card, one must first register for the Program or already have an existing Member account. Members with a J.Crew Card can later opt out of the Program, but will not receive rewards points on Eligible Purchases or Program benefits after opting out.
PROGRAM COMMUNICATIONS
Unless Member has opted out of receiving marketing communications, Company may (at its option) communicate with Members about marketing via mail, email, and other channels, including about special Member promotions, offers and more. Company may also use these channels to communicate Member tier status, notify Member when they are eligible for a benefit or Reward (defined below), communicate Program changes and more at Company’s discretion. Please note that even if you opt out of receiving marketing or promotional communications, Company may continue to send you non-marketing or non-promotional emails, such as those about your account or our ongoing business relations.
EARNING POINTS
Members will receive rewards points (“Points”) on their Member account through Eligible Purchases (defined below) and participation in other special programs and promotional offers that may be announced by Company or its third-party partners from time to time. Additional terms, requirements and details for earning Points follow. Points may sometimes be referred to as % back as it relates to points and rewards.
Eligible Purchases: Purchases of merchandise and/or services (after promotional offers have been applied, before taxes and shipping charges have been applied and minus returns, refunds or credit adjustments, rounded to the nearest dollar) made (a) at any J.Crew Stores in the United States, online at a J.Crew Website and shipping to the U.S., U.S. territories, and U.S. P.O. Boxes; or (b) outside of J.Crew Stores or Websites (only if purchase is made with J.Crew Mastercard, subject to conditions below) (“Eligible Purchases”) count toward Member’s Point accrual. Eligible Purchases must be made while linked to Member’s J.Crew account. Only Eligible Purchases made at J.Crew Stores or Websites count toward Member’s tier status.
As of the “Last Updated” date specified above, Members will earn Points as follows:
In all instances, number of points earned subject to change; check back here for details. Use of your J.Crew Mastercard outside of J.Crew Stores or J.Crew Websites does not count toward Member’s tier status.
Use of gift cards and Rewards will not result in Points.
Eligible Purchases Using a J.Crew Card:
Members using their J.Crew Card will receive two or three Points (depending on tier at time of purchase) for each one dollar ($1 USD) of Eligible Purchases at J.Crew Stores or Websites so long as you are logged into your Member account and your J.Crew Card account is open for new purchases. J.Crew Card purchases are also subject to the J.Crew Card terms and conditions.
When you use your J.Crew Mastercard that is linked to an active J.Crew Passport account outside of J.Crew Stores or Websites, you will receive Points for purchases made where Mastercard is accepted, Gas Purchases, and Grocery Purchases subject to the following:
Gas Purchases. When you use your J.Crew Mastercard for Eligible Purchases of gasoline, you will earn 1 Point based on your Member tier at time of purchase, rounded to the next whole dollar. “Eligible Purchases of gasoline” include purchases made at service stations or automated fuel dispensers. Fuel stations located at or that are part of warehouse clubs and certain supercenters and supermarkets are excluded.
Grocery Purchases. When you use your J.Crew Mastercard for Eligible Purchases of groceries at grocery stores, you will earn 1 Point based on your Member tier, rounded to the next whole dollar. “Eligible Purchases of groceries” include purchases made at grocery stores and supermarkets.
To determine if an Eligible Purchase of gas or groceries is made, Synchrony Bank will use the Merchant’s MCC code where the purchase is made to determine the category of purchase and whether it qualifies for 0.5 or 1 Point. An MCC Code is a four-digit classification code as defined by Mastercard International Incorporated that is assigned to a merchant by the merchant’s payment card network or merchant processor based on the predominant business activity of the merchant. For example, the café of a gas station may have an MCC Code as a type of merchant other than a gas station and therefore would not qualify as a gas purchase under these Terms. Neither Company nor Synchrony Bank assigns or has responsibility for the assignment of MCC Codes or evaluates what MCC Codes should be assigned to a particular merchant. Synchrony Bank reserves the right to determine from time to time which MCC Codes qualify for particular category Points. Neither Company nor Synchrony Bank is responsible for awarding Points for Eligible Purchases of gas or groceries at merchants who do not accurately report transactions using the MCC Codes described above.
Exclusions from Eligible Purchases: Points will not be awarded on unauthorized or fraudulent purchases. The amount of a purchase made with gift cards, Rewards, and/or free benefits under the Program as method of payment will not be applied to Member Point accrual or tier earnings. Points will not be awarded if, in Company’s reasonable opinion, the merchandise or services purchased will be used for resale or commercial use and any Points awarded on such purchases will be forfeited. Additional items may be excluded from Point, tier, and Rewards accumulation at the sole discretion of Company.
Email Address: A current, valid email address is required for a Member to be able to participate and receive Points in connection with the Program.
Identification at Transaction: Members must identify themselves with their applicable Member account email address to receive credit and/or perks and privileges for Eligible Purchases made at participating J.Crew Stores, and Websites. Specifically, Member must provide the email address associated with his/her Membership to the cashier at a participating Store or sign into their online account before checkout for online transactions on a Website in order to receive spend credit and/or benefits.
Processing of Points: Points accumulated through Eligible Purchases will be processed and awarded to the Member’s account 30-45 days after (i) in-store purchase, (ii) the jcrew.com or jcrewfactory.com or mobile application ship date, or (iii) transactions made with a Card are posted.
Promotional Offers: Other special programs and promotional offers for earning Points may be made by Company, its agents or third-party partners from time to time in Company’s discretion. Such offers will also be subject to the terms and conditions specified in the promotional offer. From time to time, Members may also receive incentives for submitting product reviews, such as Points or promotional offers. Such offers will also be subject to the terms and conditions specified when submitting a review. Any incentives offered for reviews are in no way conditioned on the submission of positive reviews.
J.Crew Card Authorized Users: Points accrued by a Member who is an authorized user of a J.Crew Card will be applied to the individual Member’s account that is linked to the purchase.
Point Balance: Members may view their Point balance at any time by visiting their online Member account page.
RETURNS
Merchandise returns must be made in accordance with Company’s return policy available at J.Crew Returns & Exchanges or J.Crew Factory Returns & Exchanges. Returns made on a J.Crew Mastercard account must be made in accordance with the return policy applicable to such transaction. Upon the accepted return of an item, the spend amount and Points applied to Member account for the purchase will be deducted from that Member’s account as the Points are forfeited with the returned merchandise. For purchases made by redeeming Rewards, if the merchandise is returned, the Rewards will be forfeited.
TIER STATUS
Following initial tier placement, Program tier status is based on Member’s total spend on Eligible Purchases (which exclude gift card/Rewards) at our J.Crew Stores or Websites during the preceding calendar year, between January 1 and December 31. Following the conclusion of that qualifying calendar year, Member tier status will be valid for the next calendar benefit year after qualification. Annual tier assignments occur in January of each year. Members will be upgraded during the benefit year if their qualifying spend at our J.Crew Stores or Websites exceeds their tier threshold. Members should allow 30-45 days for purchases to process before Member is placed into a different loyalty tier.
Any member with a J.Crew Card that is open for new purchases will be automatically upgraded from the Green Access tier to Navy Access tier, regardless of the amount of total spend (no upgrades are given from Navy Access tier to Gold Access tier based on spend outside of our J.Crew Stores or Websites; the J.Crew Card must remain open during the applicable calendar year to keep the upgraded tier status).
A summary of the tiers and benefits follows:
*Customer Spend Required (Calendar Year) only applies to Eligible Purchases made at J.Crew or J.Crew Factory Stores or Websites. Purchases made outside of J.Crew Stores or Websites do not count toward total Customer Spend Required for tier status.
PROGRAM BENEFITS AND DETAILS
In addition to any other requirement and/or limitation that may be communicated to Members at the time a benefit is offered, the following will apply (provided the current advertised tier requirements are met):
Birthday Offer
Members must have a valid birthday on file with their registered Member account at least one week before birth month and be opted in to receive marketing communications. Accounts that opened during their birthday month will receive the offer in the following month. Account must not be in default. Offer will be received during the birthday month and is only valid during the birthday month. Additional terms and conditions may apply.
Free Standard Shipping
Free shipping valid at jcrew.com (and factory.jcrew.com when purchase is made using a J.Crew Card as tender) on orders shipping to the U.S., U.S. territories, and U.S. P.O. Boxes only. Members not using a J.Crew Card must be signed into their J.Crew Passport account at the time of purchase. Offer cannot be applied to previous purchases and cannot be redeemed for cash. Free shipping will be automatically applied at checkout. See jcrew.com for full shipping details. Terms of offer are subject to change.
Free Expedited Shipping for Gold Access Tier Members
Free expedited shipping for Gold Access tier Members valid at jcrew.com com on orders shipping to the U.S., U.S. territories, and U.S. P.O. Boxes only. Members not using a J.Crew Card must be signed into their J.Crew Passport account at the time of purchase. Offer cannot be applied to previous purchases and cannot be redeemed for cash. For expedited shipping, select free expedited shipping option at checkout. See jcrew.com for full shipping details. Terms of offer are subject to change.
Bonus Points
Members in the specified tiers may receive bonus Points on certain days based on your tier at time of purchase in our J.Crew Stores, or Websites (one or two incremental Points per dollar spent). Bonus Points on purchases of cashmere will also be received based on your tier at time of purchase (one or two incremental Points per dollar spent). Bonus Points for purchases of cashmere are limited to cashmere sweaters and wraps. Purchases of cashmere accessories and/or cashmere blends are not eligible for bonus Points. Such bonus Points offers will also be subject to the terms and conditions specified in the promotional offer.
Free Monogramming Offer
Valid on full-price monogrammable J.Crew branded apparel and accessories purchased in J.Crew Stores, at jcrew.com, or by phone order. Offer cannot be redeemed for cash. Personalized items cannot be exchanged or returned. Valid in the U.S. only. Terms of offer are subject to change.
Free Standard Alteration
Valid on full-price merchandise purchased with a J.Crew Card in J.Crew Stores. Services limited to pant and skirt hemming and sleeve alterations. Offer not valid on leather, suede or beaded fabrics or on J.Crew Factory merchandise. Offer cannot be redeemed for cash. Tailored items cannot be returned or exchanged. Valid in the U.S. only. Terms of offer are subject to change.
Other Benefits
Members may receive early or exclusive access to J.Crew Store sales, offers, and products, and certain tiers may be eligible for invitations to special events at J.Crew Stores or Websites.
REDEEMING POINTS
Points will accumulate in your Member account toward rewards, the means by which will be described in these Terms and Conditions and/or related promotional offers. Earned Points are converted into promotional redemption rewards dollars (“Rewards”) as follows: 200 points = $5 in Rewards. Once 200 Points are earned, $5 in Rewards will be issued and 200 Points will automatically be deducted from your Member account. Members may redeem their Rewards when purchasing J.Crew Store items and/or services either (1) at a J.Crew Store by giving the Company associate your Member account email address and requesting redemption; (2) online at a J.Crew Website by selecting the Rewards box at checkout; or (3) via the Contact Center for phone orders. If Member elects to redeem their Rewards, the value of the Rewards will be deducted from the total price of the Member’s purchase of items from a J.Crew Store or J.Crew Website. The full value of the Rewards redeemed will be removed from your account even if the cart value is lower than the Rewards value. Points and Rewards will expire as set forth below.
Rewards are solely promotional and will not be paid out in cash or store credit. Company may, at any time and without notice, change the Points earning and redemptions procedures and offerings, including the conversion rate between Points and redemption dollars.
Rewards may only be redeemed once. In the event of a return of merchandise purchased using a reward, the reward will be forfeited. Rewards may not be applied to the purchase of gift cards. To the extent allowed by applicable law, we may cancel any accumulated Points if we become insolvent, unable to pay our debts when due, file an action under the U.S. Bankruptcy Code or have such an action filed against us.
EXPIRATION OF POINTS
Points in a Member account that are not converted into Rewards will expire 365 days after issuance on a rolling basis. Points converted into Rewards (see “Redeeming Points” above) will be removed from member’s Points balance.
EXPIRATION OF REWARDS
Rewards will expire ninety (90) days after issuance.
RIGHT TO REVOKE
Company reserves the right to revoke the membership of any Member in the Program and/or revoke any or all benefits the Member may be entitled to, if in the sole opinion of Company, a Member abuses any of the Program privileges, fraudulently uses the Program, fails to comply with these Terms and Conditions or otherwise earns benefits through deception, forgery and/or fraud. In the event that Company cancels your membership or terminates the Program for any reason, all Points, rewards or other benefits earned on your Member account will be forfeited.
OPT OUT
Your participation in the Program is voluntary and you may withdraw at any time by contacting us at help@jcrew.com or 1-800-562-0258. In the event that you opt-out of the Program, you will not be able to able to access your Points, Rewards or other benefits earned on your Member account. If you are a J.Crew Card holder and opt-out of the Program, you will not earn Points, Rewards, or other benefits when using your J.Crew Card.
NO TRANSFER
Program benefits or Member accounts may not be merged, transferred, purchased, sold, assigned, auctioned or traded, including by death or as part of a domestic relations matter. Doing so will void the Member account. Program Points, rewards and/or benefits have no cash value, are not exchangeable for cash and may not be used as payment on your J.Crew Card account.
TAXES
Member is responsible and liable for any applicable federal, state or local income, sales, use or other taxes which may result from Member's participation in the Program.
GOVERNING LAW
These Terms and Conditions, the relationship between you and the Company, and Company’s Program, shall be governed by, construed, and enforced in accordance with the laws of the State of New York, without giving effect to any conflict of law provisions.
MANDATORY ARBITRATION OF ALL DISPUTES; NO CLASS ACTIONS
ANY DISPUTE RELATING IN ANY WAY TO THESE TERMS AND CONDITIONS OR COMPANY’S PROGRAM, INCLUDING CLAIMS BASED ON STATE OR FEDERAL STATUTES, SHALL BE SUBMITTED TO CONFIDENTIAL ARBITRATION IN NEW YORK, NEW YORK. SUCH PROCEEDINGS SHALL BE CONDUCTED UNDER THE CONSUMER ARBITRATION RULES OF THE AMERICAN ARBITRATION ASSOCIATION. AS LIMITED BY THE FAA, THESE TERMS AND THE AMERICAN ARBITRATION RULES, THE ARBITRATOR WILL HAVE EXCLUSIVE AUTHORITY TO MAKE ALL PROCEDURAL AND SUBSTANTIVE DECISIONS REGARDING ANY DISPUTE AND TO GRANT ANY REMEDY THAT WOULD OTHERWISE BE AVAILABLE IN COURT, INCLUDING THE POWER TO DETERMINE THE QUESTION OF ARBITRABILITY, THE ARBITRATOR’S AWARD SHALL BE BINDING AND FINAL AND MAY BE ENTERED AS A JUDGMENT IN ANY COURT OF COMPETENT JURISDICTION. UNDER THIS AGREEMENT, COMPANY AND MEMBER UNDERSTAND AND AGREE THAT THEY ARE GIVING UP THEIR RIGHT TO A COURT OR JURY TRIAL. COMPANY AND MEMBER FURTHER AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. THIS PROVISION SHALL NOT APPLY IF EITHER YOU OR COMPANY HAS IN ANY MANNER VIOLATED OR THREATENED TO VIOLATE ANY INTELLECTUAL PROPERTY RIGHTS HELD BY THE OTHER, IN WHICH CASE EITHER MAY SEEK INJUNCTIVE OR OTHER APPROPRIATE RELIEF IN ANY STATE OR FEDERAL COURT IN THE STATE OF NEW YORK. MEMBER CONSENTS TO EXCLUSIVE JURISDICTION AND VENUE IN THESE COURTS.
LIMITATION ON DAMAGES; OTHER LIMITATIONS
To the fullest extent permissible under applicable law, Company is not responsible or liable for any direct, indirect, incidental, consequential or any other damages under any contract, negligence, strict liability or other theory arising out of or relating in any way, directly or indirectly, to Members’ participation in the Program. This applies even if foreseeable or even if Company has been advised of the possibility of such damages. In New Jersey, this limitation applies only to claims based on breach of warranty.
Company is not responsible for (a) any loss or misdirection of, or delay in receiving, any application, redemption requests, Points, Rewards, or Member benefits; (b) theft or unauthorized redemption of Points, Rewards, Member benefits or use of Points, Rewards, or Member benefits; (c) any acts or omissions of third parties; or (d) any errors made or published in relation to the Program, including, without limitation, any pricing or typographical errors, errors of description, and errors in the adding, subtracting, crediting, and/or debiting of Points or Rewards to/from Member accounts. Company reserves the right to correct (with or without notice) any such errors.
Unless otherwise required by law, Synchrony Bank is not responsible for the Program and neither Synchrony Bank, nor any of its affiliates, officers, directors, employees, service providers, or agents will be liable to you, or anyone making a claim on your behalf, in connection with (a) any termination of, change in, or suspension of the Program; (b) any claim relating to products purchased using any reward obtained through the Program; (c) any loss, damage, expense or inconvenience incurred under the Program; or (d) any taxes that you incur as a result of receiving or redeeming Points.
INTELLECTUAL PROPERTY
All Program design, text, graphics, logos, images, titles, phrases and product names and the copyrights, trademarks, service marks, trade dress and/or other intellectual property in such materials (collectively, “Company Intellectual Property”) are owned by Company and may be registered in the United States and internationally.
QUESTIONS
For all questions about the Program or your Member account, please contact us at 1-800-562-0258 or contactus@jcrew.com.
Last Updated: April 18, 2024
PLEASE READ THE FOLLOWING CAREFULLY BECAUSE IT REQUIRES YOU TO ARBITRATE CERTAIN DISPUTES AND CLAIMS AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US. NO CLASS OR REPRESENTATIVE ACTIONS OR ARBITRATIONS ARE ALLOWED UNDER THIS ARBITRATION PROVISION. IN ADDITION, ARBITRATION PRECLUDES YOU FROM SUING IN COURT OR HAVING A JURY TRIAL.
For information about how Company collects, uses, shares, and otherwise processes information about Members, please see our Privacy Policy. If you are a resident of California, see our Notice of Financial Incentives. For the most up-to-date terms, please visit https://www.jcrew.com/l/loyalty-terms-conditions.
MEMBERSHIP
The J.Crew Passport customer loyalty program (“the Program”) is offered by J.Crew Group, LLC. (“Company” or “Us”) to customers making purchases at J.Crew or J.Crew Factory (collectively “J.Crew Stores”) and their online sales channels (including J.Crew Stores websites and mobile applications, collectively “J.Crew Websites”). Company will extend certain perks and privileges as described in more detail below, and additional offers that may be extended from time to time. These terms and conditions (hereinafter “Terms and Conditions”) form the agreement (the “Agreement”) between you (“Member” or “you”) and Company with respect to the Program. When accessing the Program or the J.Crew Websites, you are also subject to the applicable J.Crew Website Terms of Use. To the extent there are conflicts between this Agreement and the Terms of Use, this Agreement will control.
These Terms and Conditions are separate and independent from the J.Crew Credit Card Account Agreement (the “Account Agreement”), which governs the use of the J.Crew Credit Card and J.Crew Mastercard (each, a “J.Crew Card”). In the event of any conflict between these Terms and Conditions and the Account Agreement, these Terms and Conditions will control in any matter relating to the Program.
MEMBERS’ ACCEPTANCE OF TERMS
By participating in the Program, Member agrees to the terms and conditions, rules, regulations, policies and procedures of the Program, including, without limitation, these Terms and Conditions and the provisions below dealing with mandatory arbitration of all disputes on an individual (i.e., non-class action) basis. Each Member is responsible for remaining knowledgeable about the Program Terms and Conditions. Company reserves the right to disqualify Members who have violated any of the Program Terms and Conditions.
COMPANY’S RIGHT TO CHANGE/CANCEL PROGRAM AND/OR TERMS
Company may, at its discretion, alter, limit or modify the Program structure or any other feature of the Program, including but not limited to the tiers, Rewards (defined below) or other benefits under the Program; how Points (defined below), Rewards or other benefits are earned, calculated or redeemed; or the expiration date of Points or Rewards. Company reserves the right to change or modify these Terms and Conditions or terminate the Program at any time, for any reason, without prior notice. Company will post any additional Program details and updates to Program (including these Terms and Conditions) here and then update the “Last Updated” date above. Company may also email you about any such changes. Your continued participation in the Program will confirm your acceptance of such changes.
MEMBERSHIP ELIGIBILITY
Program is open to U.S. residents at least 18 years of age within the United States, District of Columbia, and U.S. territories. It is free to join as a Member (no initial purchase is required to do so). Membership is limited to individuals only and is limited to one account per individual. Membership will not be available to corporations, businesses, charities, partnerships, enterprises or anyone other than an individual, unless written approval is received in advance from Company, in its discretion.
MEMBERSHIP ENROLLMENT
Individuals can enroll by creating an account in a J.Crew Store or at jcrew.com or jcrewfactory.com. Member must provide complete and accurate enrollment information. Participating in the Program will constitute agreement to these terms and conditions. Company reserves the right to refuse membership to any customer who does not follow the enrollment procedures. Company may choose to offer sign-up incentives and enrollment promotions from time to time. Member may advise Company of any changes to their personal account contact information, such as name, address, telephone number(s) and/or email address, by visiting My Details in the J.Crew Website and updating their Member account.
To apply for a J.Crew Card, one must first register for the Program or already have an existing Member account. Members with a J.Crew Card can later opt out of the Program, but will not receive rewards points on Eligible Purchases or Program benefits after opting out.
PROGRAM COMMUNICATIONS
Unless Member has opted out of receiving marketing communications, Company may (at its option) communicate with Members about marketing via mail, email, and other channels, including about special Member promotions, offers and more. Company may also use these channels to communicate Member tier status, notify Member when they are eligible for a benefit or Reward (defined below), communicate Program changes and more at Company’s discretion. Please note that even if you opt out of receiving marketing or promotional communications, Company may continue to send you non-marketing or non-promotional emails, such as those about your account or our ongoing business relations.
EARNING POINTS
Members will receive rewards points (“Points”) on their Member account through Eligible Purchases (defined below) and participation in other special programs and promotional offers that may be announced by Company or its third-party partners from time to time. Additional terms, requirements and details for earning Points follow. Points may sometimes be referred to as % back as it relates to points and rewards.
Eligible Purchases: Purchases of merchandise and/or services (after promotional offers have been applied, before taxes and shipping charges have been applied and minus returns, refunds or credit adjustments, rounded to the nearest dollar) made (a) at any J.Crew Stores in the United States, online at a J.Crew Website and shipping to the U.S., U.S. territories, and U.S. P.O. Boxes; or (b) outside of J.Crew Stores or Websites (only if purchase is made with J.Crew Mastercard, subject to conditions below) (“Eligible Purchases”) count toward Member’s Point accrual. Eligible Purchases must be made while linked to Member’s J.Crew account. Only Eligible Purchases made at J.Crew Stores or Websites count toward Member’s tier status.
As of the “Last Updated” date specified above, Members will earn Points as follows:
| Tier 1 (Green) | Tier 2 (Navy) | Tier 3 (Gold) |
| 1 point per dollar spent at J.Crew Stores or Websites | 1 point for Members using any form of tender other than J.Crew Card for each dollar of Eligible Purchases at J.Crew Stores or Websites; 2 points per dollar spent at J.Crew Stores or Websites when using your J.Crew Card; | 1 point for Members using any form of tender other than J.Crew card for each dollar of Eligible Purchases at J.Crew Stores or Websites; 3 points per dollar spent at J.Crew Stores or Websites when using your J.Crew Card; |
| For J.Crew Mastercard only: 1 point for each dollar spent for gas and groceries (see below) ½ (0.5) point for purchases anywhere else Mastercard is accepted | For J.Crew Mastercard only: 1 point for each dollar spent for gas and groceries (see below) ½ (0.5) point for purchases anywhere else Mastercard is accepted |
In all instances, number of points earned subject to change; check back here for details. Use of your J.Crew Mastercard outside of J.Crew Stores or J.Crew Websites does not count toward Member’s tier status.
Use of gift cards and Rewards will not result in Points.
Eligible Purchases Using a J.Crew Card:
Members using their J.Crew Card will receive two or three Points (depending on tier at time of purchase) for each one dollar ($1 USD) of Eligible Purchases at J.Crew Stores or Websites so long as you are logged into your Member account and your J.Crew Card account is open for new purchases. J.Crew Card purchases are also subject to the J.Crew Card terms and conditions.
When you use your J.Crew Mastercard that is linked to an active J.Crew Passport account outside of J.Crew Stores or Websites, you will receive Points for purchases made where Mastercard is accepted, Gas Purchases, and Grocery Purchases subject to the following:
Gas Purchases. When you use your J.Crew Mastercard for Eligible Purchases of gasoline, you will earn 1 Point based on your Member tier at time of purchase, rounded to the next whole dollar. “Eligible Purchases of gasoline” include purchases made at service stations or automated fuel dispensers. Fuel stations located at or that are part of warehouse clubs and certain supercenters and supermarkets are excluded.
Grocery Purchases. When you use your J.Crew Mastercard for Eligible Purchases of groceries at grocery stores, you will earn 1 Point based on your Member tier, rounded to the next whole dollar. “Eligible Purchases of groceries” include purchases made at grocery stores and supermarkets.
To determine if an Eligible Purchase of gas or groceries is made, Synchrony Bank will use the Merchant’s MCC code where the purchase is made to determine the category of purchase and whether it qualifies for 0.5 or 1 Point. An MCC Code is a four-digit classification code as defined by Mastercard International Incorporated that is assigned to a merchant by the merchant’s payment card network or merchant processor based on the predominant business activity of the merchant. For example, the café of a gas station may have an MCC Code as a type of merchant other than a gas station and therefore would not qualify as a gas purchase under these Terms. Neither Company nor Synchrony Bank assigns or has responsibility for the assignment of MCC Codes or evaluates what MCC Codes should be assigned to a particular merchant. Synchrony Bank reserves the right to determine from time to time which MCC Codes qualify for particular category Points. Neither Company nor Synchrony Bank is responsible for awarding Points for Eligible Purchases of gas or groceries at merchants who do not accurately report transactions using the MCC Codes described above.
Exclusions from Eligible Purchases: Points will not be awarded on unauthorized or fraudulent purchases. The amount of a purchase made with gift cards, Rewards, and/or free benefits under the Program as method of payment will not be applied to Member Point accrual or tier earnings. Points will not be awarded if, in Company’s reasonable opinion, the merchandise or services purchased will be used for resale or commercial use and any Points awarded on such purchases will be forfeited. Additional items may be excluded from Point, tier, and Rewards accumulation at the sole discretion of Company.
Email Address: A current, valid email address is required for a Member to be able to participate and receive Points in connection with the Program.
Identification at Transaction: Members must identify themselves with their applicable Member account email address to receive credit and/or perks and privileges for Eligible Purchases made at participating J.Crew Stores, and Websites. Specifically, Member must provide the email address associated with his/her Membership to the cashier at a participating Store or sign into their online account before checkout for online transactions on a Website in order to receive spend credit and/or benefits.
Processing of Points: Points accumulated through Eligible Purchases will be processed and awarded to the Member’s account 30-45 days after (i) in-store purchase, (ii) the jcrew.com or jcrewfactory.com or mobile application ship date, or (iii) transactions made with a Card are posted.
Promotional Offers: Other special programs and promotional offers for earning Points may be made by Company, its agents or third-party partners from time to time in Company’s discretion. Such offers will also be subject to the terms and conditions specified in the promotional offer. From time to time, Members may also receive incentives for submitting product reviews, such as Points or promotional offers. Such offers will also be subject to the terms and conditions specified when submitting a review. Any incentives offered for reviews are in no way conditioned on the submission of positive reviews.
J.Crew Card Authorized Users: Points accrued by a Member who is an authorized user of a J.Crew Card will be applied to the individual Member’s account that is linked to the purchase.
Point Balance: Members may view their Point balance at any time by visiting their online Member account page.
RETURNS
Merchandise returns must be made in accordance with Company’s return policy available at J.Crew Returns & Exchanges or J.Crew Factory Returns & Exchanges. Returns made on a J.Crew Mastercard account must be made in accordance with the return policy applicable to such transaction. Upon the accepted return of an item, the spend amount and Points applied to Member account for the purchase will be deducted from that Member’s account as the Points are forfeited with the returned merchandise. For purchases made by redeeming Rewards, if the merchandise is returned, the Rewards will be forfeited.
TIER STATUS
Following initial tier placement, Program tier status is based on Member’s total spend on Eligible Purchases (which exclude gift card/Rewards) at our J.Crew Stores or Websites during the preceding calendar year, between January 1 and December 31. Following the conclusion of that qualifying calendar year, Member tier status will be valid for the next calendar benefit year after qualification. Annual tier assignments occur in January of each year. Members will be upgraded during the benefit year if their qualifying spend at our J.Crew Stores or Websites exceeds their tier threshold. Members should allow 30-45 days for purchases to process before Member is placed into a different loyalty tier.
Any member with a J.Crew Card that is open for new purchases will be automatically upgraded from the Green Access tier to Navy Access tier, regardless of the amount of total spend (no upgrades are given from Navy Access tier to Gold Access tier based on spend outside of our J.Crew Stores or Websites; the J.Crew Card must remain open during the applicable calendar year to keep the upgraded tier status).
A summary of the tiers and benefits follows:
| Benefits | Green Access tier | Navy Access tier | Gold Access tier |
| Customer Spend Required* (Calendar Year) | Free to join | Spend $500+ (Cardholders start here) | Spend $1,000+ |
| Shipping (J.Crew.com Only) | Free standard | Free Standard | Free expedited |
| Shipping (J.Crew Factory Only) | Free standard for J.Crew Cardholders only | Free Standard for J.Crew Cardholders only | |
| Birthday Offer | $10 offer | $15 offer ($25 for J.Crew Cardholders) | $20 offer ($25 for J.Crew Cardholders) |
| Early Exclusive Access | • | • | • |
| Points and Rewards | • | • | • |
| Bonus Points for Cashmere | 2x | 3x | |
| Bonus Points Days | 2x | 3x | |
| Free Monogramming/Personalization | • | • | |
| Invitations to Special Events | • | • | |
| Free standard alterations | For J.Crew Cardholders only | For J.Crew Cardholders only |
*Customer Spend Required (Calendar Year) only applies to Eligible Purchases made at J.Crew or J.Crew Factory Stores or Websites. Purchases made outside of J.Crew Stores or Websites do not count toward total Customer Spend Required for tier status.
PROGRAM BENEFITS AND DETAILS
In addition to any other requirement and/or limitation that may be communicated to Members at the time a benefit is offered, the following will apply (provided the current advertised tier requirements are met):
Birthday Offer
Members must have a valid birthday on file with their registered Member account at least one week before birth month and be opted in to receive marketing communications. Accounts that opened during their birthday month will receive the offer in the following month. Account must not be in default. Offer will be received during the birthday month and is only valid during the birthday month. Additional terms and conditions may apply.
Free Standard Shipping
Free shipping valid at jcrew.com (and factory.jcrew.com when purchase is made using a J.Crew Card as tender) on orders shipping to the U.S., U.S. territories, and U.S. P.O. Boxes only. Members not using a J.Crew Card must be signed into their J.Crew Passport account at the time of purchase. Offer cannot be applied to previous purchases and cannot be redeemed for cash. Free shipping will be automatically applied at checkout. See jcrew.com for full shipping details. Terms of offer are subject to change.
Free Expedited Shipping for Gold Access Tier Members
Free expedited shipping for Gold Access tier Members valid at jcrew.com com on orders shipping to the U.S., U.S. territories, and U.S. P.O. Boxes only. Members not using a J.Crew Card must be signed into their J.Crew Passport account at the time of purchase. Offer cannot be applied to previous purchases and cannot be redeemed for cash. For expedited shipping, select free expedited shipping option at checkout. See jcrew.com for full shipping details. Terms of offer are subject to change.
Bonus Points
Members in the specified tiers may receive bonus Points on certain days based on your tier at time of purchase in our J.Crew Stores, or Websites (one or two incremental Points per dollar spent). Bonus Points on purchases of cashmere will also be received based on your tier at time of purchase (one or two incremental Points per dollar spent). Bonus Points for purchases of cashmere are limited to cashmere sweaters and wraps. Purchases of cashmere accessories and/or cashmere blends are not eligible for bonus Points. Such bonus Points offers will also be subject to the terms and conditions specified in the promotional offer.
Free Monogramming Offer
Valid on full-price monogrammable J.Crew branded apparel and accessories purchased in J.Crew Stores, at jcrew.com, or by phone order. Offer cannot be redeemed for cash. Personalized items cannot be exchanged or returned. Valid in the U.S. only. Terms of offer are subject to change.
Free Standard Alteration
Valid on full-price merchandise purchased with a J.Crew Card in J.Crew Stores. Services limited to pant and skirt hemming and sleeve alterations. Offer not valid on leather, suede or beaded fabrics or on J.Crew Factory merchandise. Offer cannot be redeemed for cash. Tailored items cannot be returned or exchanged. Valid in the U.S. only. Terms of offer are subject to change.
Other Benefits
Members may receive early or exclusive access to J.Crew Store sales, offers, and products, and certain tiers may be eligible for invitations to special events at J.Crew Stores or Websites.
REDEEMING POINTS
Points will accumulate in your Member account toward rewards, the means by which will be described in these Terms and Conditions and/or related promotional offers. Earned Points are converted into promotional redemption rewards dollars (“Rewards”) as follows: 200 points = $5 in Rewards. Once 200 Points are earned, $5 in Rewards will be issued and 200 Points will automatically be deducted from your Member account. Members may redeem their Rewards when purchasing J.Crew Store items and/or services either (1) at a J.Crew Store by giving the Company associate your Member account email address and requesting redemption; (2) online at a J.Crew Website by selecting the Rewards box at checkout; or (3) via the Contact Center for phone orders. If Member elects to redeem their Rewards, the value of the Rewards will be deducted from the total price of the Member’s purchase of items from a J.Crew Store or J.Crew Website. The full value of the Rewards redeemed will be removed from your account even if the cart value is lower than the Rewards value. Points and Rewards will expire as set forth below.
Rewards are solely promotional and will not be paid out in cash or store credit. Company may, at any time and without notice, change the Points earning and redemptions procedures and offerings, including the conversion rate between Points and redemption dollars.
Rewards may only be redeemed once. In the event of a return of merchandise purchased using a reward, the reward will be forfeited. Rewards may not be applied to the purchase of gift cards. To the extent allowed by applicable law, we may cancel any accumulated Points if we become insolvent, unable to pay our debts when due, file an action under the U.S. Bankruptcy Code or have such an action filed against us.
EXPIRATION OF POINTS
Points in a Member account that are not converted into Rewards will expire 365 days after issuance on a rolling basis. Points converted into Rewards (see “Redeeming Points” above) will be removed from member’s Points balance.
EXPIRATION OF REWARDS
Rewards will expire ninety (90) days after issuance.
RIGHT TO REVOKE
Company reserves the right to revoke the membership of any Member in the Program and/or revoke any or all benefits the Member may be entitled to, if in the sole opinion of Company, a Member abuses any of the Program privileges, fraudulently uses the Program, fails to comply with these Terms and Conditions or otherwise earns benefits through deception, forgery and/or fraud. In the event that Company cancels your membership or terminates the Program for any reason, all Points, rewards or other benefits earned on your Member account will be forfeited.
OPT OUT
Your participation in the Program is voluntary and you may withdraw at any time by contacting us at help@jcrew.com or 1-800-562-0258. In the event that you opt-out of the Program, you will not be able to able to access your Points, Rewards or other benefits earned on your Member account. If you are a J.Crew Card holder and opt-out of the Program, you will not earn Points, Rewards, or other benefits when using your J.Crew Card.
NO TRANSFER
Program benefits or Member accounts may not be merged, transferred, purchased, sold, assigned, auctioned or traded, including by death or as part of a domestic relations matter. Doing so will void the Member account. Program Points, rewards and/or benefits have no cash value, are not exchangeable for cash and may not be used as payment on your J.Crew Card account.
TAXES
Member is responsible and liable for any applicable federal, state or local income, sales, use or other taxes which may result from Member's participation in the Program.
GOVERNING LAW
These Terms and Conditions, the relationship between you and the Company, and Company’s Program, shall be governed by, construed, and enforced in accordance with the laws of the State of New York, without giving effect to any conflict of law provisions.
MANDATORY ARBITRATION OF ALL DISPUTES; NO CLASS ACTIONS
ANY DISPUTE RELATING IN ANY WAY TO THESE TERMS AND CONDITIONS OR COMPANY’S PROGRAM, INCLUDING CLAIMS BASED ON STATE OR FEDERAL STATUTES, SHALL BE SUBMITTED TO CONFIDENTIAL ARBITRATION IN NEW YORK, NEW YORK. SUCH PROCEEDINGS SHALL BE CONDUCTED UNDER THE CONSUMER ARBITRATION RULES OF THE AMERICAN ARBITRATION ASSOCIATION. AS LIMITED BY THE FAA, THESE TERMS AND THE AMERICAN ARBITRATION RULES, THE ARBITRATOR WILL HAVE EXCLUSIVE AUTHORITY TO MAKE ALL PROCEDURAL AND SUBSTANTIVE DECISIONS REGARDING ANY DISPUTE AND TO GRANT ANY REMEDY THAT WOULD OTHERWISE BE AVAILABLE IN COURT, INCLUDING THE POWER TO DETERMINE THE QUESTION OF ARBITRABILITY, THE ARBITRATOR’S AWARD SHALL BE BINDING AND FINAL AND MAY BE ENTERED AS A JUDGMENT IN ANY COURT OF COMPETENT JURISDICTION. UNDER THIS AGREEMENT, COMPANY AND MEMBER UNDERSTAND AND AGREE THAT THEY ARE GIVING UP THEIR RIGHT TO A COURT OR JURY TRIAL. COMPANY AND MEMBER FURTHER AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. THIS PROVISION SHALL NOT APPLY IF EITHER YOU OR COMPANY HAS IN ANY MANNER VIOLATED OR THREATENED TO VIOLATE ANY INTELLECTUAL PROPERTY RIGHTS HELD BY THE OTHER, IN WHICH CASE EITHER MAY SEEK INJUNCTIVE OR OTHER APPROPRIATE RELIEF IN ANY STATE OR FEDERAL COURT IN THE STATE OF NEW YORK. MEMBER CONSENTS TO EXCLUSIVE JURISDICTION AND VENUE IN THESE COURTS.
LIMITATION ON DAMAGES; OTHER LIMITATIONS
To the fullest extent permissible under applicable law, Company is not responsible or liable for any direct, indirect, incidental, consequential or any other damages under any contract, negligence, strict liability or other theory arising out of or relating in any way, directly or indirectly, to Members’ participation in the Program. This applies even if foreseeable or even if Company has been advised of the possibility of such damages. In New Jersey, this limitation applies only to claims based on breach of warranty.
Company is not responsible for (a) any loss or misdirection of, or delay in receiving, any application, redemption requests, Points, Rewards, or Member benefits; (b) theft or unauthorized redemption of Points, Rewards, Member benefits or use of Points, Rewards, or Member benefits; (c) any acts or omissions of third parties; or (d) any errors made or published in relation to the Program, including, without limitation, any pricing or typographical errors, errors of description, and errors in the adding, subtracting, crediting, and/or debiting of Points or Rewards to/from Member accounts. Company reserves the right to correct (with or without notice) any such errors.
Unless otherwise required by law, Synchrony Bank is not responsible for the Program and neither Synchrony Bank, nor any of its affiliates, officers, directors, employees, service providers, or agents will be liable to you, or anyone making a claim on your behalf, in connection with (a) any termination of, change in, or suspension of the Program; (b) any claim relating to products purchased using any reward obtained through the Program; (c) any loss, damage, expense or inconvenience incurred under the Program; or (d) any taxes that you incur as a result of receiving or redeeming Points.
INTELLECTUAL PROPERTY
All Program design, text, graphics, logos, images, titles, phrases and product names and the copyrights, trademarks, service marks, trade dress and/or other intellectual property in such materials (collectively, “Company Intellectual Property”) are owned by Company and may be registered in the United States and internationally.
QUESTIONS
For all questions about the Program or your Member account, please contact us at 1-800-562-0258 or contactus@jcrew.com.